Shipping policy

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Sentio Gear is operated by LRS ECOM B.V.
Gravin Juliana van Stolberglaan 31, 2263 AB Leidschendam, The Netherlands
Chamber of Commerce (KvK): 96816031 · VAT: NL867774125B01
Email: support@sentiogear.com · Phone: +31 6 45134089 (Mon to Fri, 09:00 to 18:00 CET)

Where we ship

We currently ship to Ireland and Romania. Want us to ship to your country? Let us know via support@sentiogear.com.

Shipping costs

Shipping is free on all orders delivered to Ireland and Romania, with no minimum spend. All prices in our store are shown exclusive of VAT, customs duties and import taxes. Orders are shipped on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis: Import VAT, customs duties, and clearance fees are not included in the price and are collected from you (the customer) by the carrier or customs authority upon delivery.

We process and ship orders on business days only. Business days are Monday to Friday, excluding public holidays.

Delivery time

  • Order cut-off: Orders placed before 15:00 CET/CEST, Amsterdam time, on business days start processing the same day. Orders placed after 15:00, on weekends or public holidays start processing the next business day.
  • Order processing: 1 to 3 business days.
  • Delivery: 5 to 7 business days after processing.

Total delivery time: approximately 6 to 10 business days from order placement to arrival at your door.

Orders ship directly from our partner warehouse. Actual times may vary slightly depending on your address in Ireland or Romania.

Track your order

As soon as your order ships, you automatically receive an email with a track and trace link. You can also track your order here at any time.

Delayed or lost parcels

Is your parcel delayed beyond the expected delivery window, or does the tracking show no movement? Contact us at support@sentiogear.com and we will investigate immediately. If a parcel is lost in transit, we will send a replacement or issue a full refund.

Optional Shipping Protection

For added peace of mind, we may offer optional shipping protection at checkout. This service provides coverage for your order in the event it is lost, stolen, or damaged during transit. If you purchase shipping protection and experience one of these issues, you can file a claim for a replacement or refund. Please note that shipping protection does not cover delivery delays or packages returned to sender due to an incorrect address or unpaid customs fees.

Questions

Check our FAQ or reach out via the contact page. We reply within 24 hours on business days.